Privacy Policy

Controller and Controller’s contact details

1. Personal data controller is SIA RONAVI, uniform registration No. 40003965755, registered office: Riga, Grēdu iela 1 – 99, LV-1019.
2. SIA RONAVI contact details for matters relating to the processing of personal data: info@timomurene.eu. Information about the processing of personal data by SIA RONAVI can be obtained using these contact details.
3. Personal data means any information relating to an identified or identifiable natural person, i.e. the Data Subject. Processing means any operation relating to personal data, such as collecting, recording, modifying, using, viewing, erasing or destroying.
4. The Data Controller shall comply with the principles of data processing provided for in laws and regulations and shall be able to confirm that personal data are processed in accordance with applicable laws and regulations.

Collecting, processing and storage of personal data

5. Personally identifiable information is collected, processed and stored by the Data Controller through the timomurene.eu online shop website, as well as Facebook and Instagram social media accounts.
6. By visiting and using the services offered in the online shop, you agree that any information provided will be used and managed in accordance with the purposes set out in the Privacy Policy.

Purposes for processing personal data

7. Online shopping and services

We process your data to the extent necessary to conclude purchase agreements and to offer our other services, for example:

• to provide Websites to display and sell goods;
• to publish regular and cyclical advertising programmes;
• to process concluded transactions, including, for example, execution of payment and dispatch of goods;
• to handle and process consumer rights claims, for example to perform actions related to statutory warranties or returns before and after conclusion of a purchase agreement, including through direct communication (phone, email);
• to guarantee security, functionality and stability of our services at all levels.
• Offering goods and services

Your data may also be processed for the following purposes:

• to analyse the frequency of products being displayed on the Website and to offer SIA RONAVI products and services that match your purchase history and preferences;
• to personalise the offer of SIA RONAVI branded goods and services based on the data you provide;
• to customise the Website appearance and make recommendations that match your fashion preferences.

9. Advertising and market research, data analysis

We use your data for advertising purposes in data analysis, including market research, for the following purposes:

• to create target groups of users (including on social media such as Facebook) with similar interests and preferences, with similar approaches to using the Website or to shopping (segmentation);
• to collect and process information about demographics, fashion preferences, shopping habits and Website usage patterns, and to use this information in activities that promote Timo Murene branded goods and services;
• to identify and forecast trends;
• to make online shopping predictions;
• to advertise goods and services;
• to plan advertising activities and analyse their effectiveness with specific target groups;
• to improve and tailor promotional activities for goods and services.

10. Optimisation of services

In order to improve our business and protect the interests of SIA RONAVI, your data shall be processed for the following purposes:

• to improve the services provided by the Customer Service, in particular by introducing solutions to simplify the handling of reported problems (service automation);
• to prevent fraud;
• to ensure compliance with the consumer’s post-contractual rights (right to complain or return goods);
• to correctly fulfil SIA RONAVI obligations related to the conclusion of the purchase agreement (storage of transaction documentation and tax documentation);
• to demonstrate the company’s compliance with laws and regulations, in particular, pertaining to consumer rights and protection of personal data.

11. Processed data
12. To register your account on the Website: name and surname, email address.
13. To allow you to use and manage your account on the Website: name and surname, telephone number, email address, gender, postal address (street, building number, apartment number, postcode, city, country).
14. To fulfil your purchase agreements concluded after registration on the Website: name and surname, email address, telephone number, postal address (street, building number, apartment number, postcode, city, country), information about your shopping on the Website.
15. To fulfil agreements concluded without registration on the Website: name and surname, email address, telephone number, postal address (street, building number, apartment number, postcode, city, country).
16. To inform you of the availability of the products you have selected: email address.
17. To make payments for your returned goods: bank account number.
18. To contact us: name and surname, transaction details (delivery address, goods ordered), contact details (postal address including street, building number, apartment number, postcode, city, country, email address, phone number), voice – to improve customer service quality, we may record calls; you will be informed of this at the start of the call.

Rights of Data Subjects

12. You have the following rights in relation to the processing of personal data:
13. to delete your account by starting the account deletion procedure in “My data” section;
14. to erase your data without giving a reason; as a consequence, this may result in the deletion of your account on the Website;
15. to object to the processing of your data in whole or in part and for a specific purpose;
16. to restrict the processing of your data for a certain period or to a certain extent;
17. to rectify or correct your personal data. After logging in to the Website, you can make changes in the “My data” section;
18. to receive information on the scope of processing of personal data.

Duration of storage of personal data

13. We store data about your transactions for as long as required by tax law or as necessary in accordance with our interests as a Controller: to gather evidence in terms of assessing complaints or after the return of goods.

We store personal data for the following period:

• while your account exists on the Website;
• in relation to tax law (transaction data) – 5 years after the end of the tax year in which your fiscal liability arose;
• in relation to the use of the Customer Service (in any form) – 2 years after each contact;
• pending notification of availability – up to 6 months after your request;
• in relation to statistical activities, making or defending claims (e.g. in case of complaints) – until the time limit set by the relevant laws and regulations for making the claim has elapsed.

Cookies

14. Cookies are stored on your endpoint devices. These files allow your device to be recognised and the appearance of the Website to be correctly customised to your preferences. Cookies are necessary for you to be able to properly log in to the Website and to use all of its features without interruption. Cookies inform us about your activities on the Website, but they do not allow us to fully identify you. Cookies may be used for the following purposes, for example:

• to customise the content of the Website to your preferences and optimise the use of the web pages;
• to collect statistical data that will allow us to better understand how you use the Website so that we can display content that matches your fashion preferences;
• to save your session;
• to provide promotional content about goods that meet your needs.

Final provisions

15. This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
16. The Data Controller shall have the right to make changes or additions to the Privacy Policy at any time and without prior notice. Amendments shall take effect upon their publication on the website www.timomurene.eu.
17. This version of the Privacy Policy shall enter into force on 15 January 2023 and shall replace the previously approved version of the Privacy Policy.